OBJECTIVE:

EXPERIENCE:

5/2013 - 12/2014

Industry: Retail

Store Manager

General Manager for local electronic cigarette company.

Instrumental in creating marketable ideas company wide and received several commendations from District Managers to the company owner. Educated customers on choice of electronic cigarette, nicotine level, and proper training on how to use all products as a smoking cessation solution or alternative. Oversaw all store operations including scheduling, hiring and dismissal of staff, inventory, placing resupply orders, creating reports to communicate with upper management, and researching and implementing ideas to increase revenue.

10/2011 - 3/2013

Industry: Retail

Retail Sales Clerk

Customer Service Representative

Assisted customers with locating items directly on the sales floor or by utilizing a comprehensive computerized inventory system, cash control, assisting customers at point of sale, verifying quality of DVDs, consoles, games, and televisions brought in by customers for resale and making offers of purchase to customers. Ensured cleanliness of the store during operating hours and at the end of the business day.

9/2012 - 10/2012

Industry: Computer Hardware

Warehouse Logistics

Shipping and receiving of computer parts.

Utilized shipping software to send and receive warehouse shipments either to customers or from suppliers. Responsible for locating product in warehouse and packaging them to ship via FedEx and UPS as needed by customer orders. Worked independently to ensure customer orders were packaged and shipped on time. Received and documented new stock, verified pick-up and delivery of customer orders.

4/2011 - 10/2011

Industry: Retail

Retail Salesperson

Design and sell home theater solutions, schedule and supervise resultant installations.

Determined the selection of home theater equipment and design of the room by asking qualifying questions and assessing what would be the best solution for the clients' lifestyle. Coordinated with clients on delivery and installation of equipment. Acted as project manager on custom installation of all equipment and supervised the installers with solving unforeseen installation issues. Followed up with clients to ensure their equipment was operating to expectations and to see if any additions or upgrades needed to be made to their systems. In addition, was viewed by store staff as the head troubleshooter for store equipment and for their clients if they could not find a solution.

5/2009 - 7/2009

Industry: Computer/IT Services

Telecommunications Technical Support

Technical support for iPhone

Provided clients with efficient iPhone support and troubleshooting issues for customers via phone and logged case details in help-desk program. Provided level of empathy as pertaining to the customers' unique reason for calling. Collected information through client calls to identify and report product problems. Walked customers through troubleshooting process and verified issue was resolved. Recommended products and services and scheduled visits to Apple store if necessary.

4/2007 - 3/2009

Industry: Retail

Home Theater Specialist

Provide home theater solutions to clients

Assisted with the selection and design of home theater equipment to the home or business by asking qualifying questions and determining what would be the best selection for the clients' lifestyle. Coordinated with clients on delivery and installation of hardware. Acted as project manager on custom installations; supervised the installers and generated solutions to unforeseen installation issues. Followed up with clients to make sure their equipment was operating to specifications and to see if any additions needed to be made to their systems.

2/2005 - 4/2007

Industry: Retail

Audio Sales

Assisted clients with the selection of home theater audio equipment including receivers, speakers, wiring and more, and advised with the operation and maintenance thereof. Maintained the upkeep of the home theater-in-a-box and karaoke aisles according to home office's schematics. Closed the department at night, assisted clients in the car audio department, troubleshoot problems over the phone, and pulled stock from the back-stock area. Called upon daily by clients and fellow employees because of overall knowledge and experience with home theater solutions.

3/2002 - 2/2005

Industry: Construction - Industrial Facilities and Infrastructure

Sub-Contract Labor

Installed vinyl siding, patio and carport covers, and general construction pertaining to contract requirements. Fabricated sheet metal with metal brake for siding contracts. Provided customer service on a one-to-one basis. Maintained thorough knowledge and use of hand and power tools. Cleanup of job site at end of day and completion of job. Was instrumental in helping to reduce the completion of contracts in half the time thereby saving the company thousands of dollars in time and labor costs. Constantly commended for the ability to come to work no matter what and for general knowledge and skill in construction.

3/1998 - 3/2002

Industry: Retail

Assistant Store Manager

Developed and maintained high standard of merchandising, placement, store branding, and proper display techniques in order to create inviting impression for customers. Managed and supervised entire store, including sales, customer service and bill collection. Oversaw and led staff of high volume retail store, managed its operations, including: sales and marketing, branding, hiring teams, training and development, inventory and ordering, customer service and client relations. Recruited and interviewed personnel for different positions and designed training programs for them. Participated in special events and promotional activities for improving revenue.

EDUCATION:

5/1992

High School or equivalent

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